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Services of the Chapter 13 Trustee



[Our Mission ]

[Chapter 13 Explained ]

Our Services:

[Confirmation Process]

[Financial Administration]

[Customer Services]

[Technology Services]


Our Mission


Through our administration of Chapter 13 cases, we assist and support the bankruptcy community, including debtors, creditors, attorneys and the judiciary.

We perform the statutory duties of a bankruptcy trustee, furnish accurate and timely information, and facilitate communication.

Through our efforts we We provide quality service which satisfies customer needs in a consistent and dependable manner.


Chapter 13 Explained

The Chapter 13 Trustee

Chapter 13 of the Bankruptcy Code provides a set of tools for individuals
with regular income to repay their debts, using future income to fund a
plan approved by a bankruptcy judge.

Marilyn O. Marshall is appointed as standing trustee and supervised by the U.S.
Trustee Agency, which is part of the U.S. Department of Justice. Marilyn O. Marshall is
one of three standing trustees appointed to administer all the Chapter 13
cases initiated in this region of Illinois. The trustee offices
are private businesses funded by administrative fees taken on the money
disbursed to creditors on behalf of debtors filing Chapter 13 cases.


Overview of a Chapter 13 Bankruptcy Case

StepAction
1Voluntary petition
2Judge and trustee assigned to case
3Trustee sends notice of bankuptcy to creditors
4Debtor begins plan payments to the trustee
5Creditors file proofs of claim
6§341 meeting
7Confirmation hearing
7aIfCase is confirmed
ThenTrustee pays creditors
AndDebtor and trustee are discharged
7bIfCase confirmation is denied
ThenCase is dismissed
AndTrustee is discharged


Our Services

Confirmation Process To top of services page

The mission of our office is to serve the bankruptcy community, including debtors, creditors, attorneys, judges and the clerk of the court. The Confirmation Process supports the bankruptcy community by performing the statutory duties of a bankruptcy trustee, aiding in the successful completion of chapter 13 plans by debtors and by enhancing the value of bankruptcy administration through quality service.

The confirmation process includes:

§341 Meeting Structure and Questions

Financial Administration To top of services page

Financial administration includes the following processes: Disbursement Process, Plan Administration, Internal Operations, Budget and Audit.

Disbursement Process

The focus of the disbursement process is providing accurate and timely repayment to creditors under the guidelines established by the bankruptcy code and the U. S. Trustee program.

Our office disburses funds to creditors on the third Friday of each month.

Creditors can find out about receiving their payments via Electronic Fund Transfer.

Plan Administration

The plan administration process includes:

Internal Operations

The focus of internal operations is maintaining office facilities and equipment. This includes:

Budget and Audit

The focus of the budget and audit processes is meeting the guidelines established by the U. S. Trustee program. Internal audit controls are established and maintained in order to preserve the accuracy and integrity of our financial data.


Customer Services To top of services page

The mission of our office is to serve the bankruptcy community-debtors, creditors, attorneys and the judges and staff of the Bankruptcy Court. Our organization's success depends on quality customer service, which is everyone's responsibility.

Quality customer service satisfies customer needs in a consistent and dependable manner. It is the customer's perception of how good the service is that counts. The measurement is customer satisfaction.

Technology Services To top of services page

The mission of our office is to serve the bankruptcy community, including debtors, creditors, attorneys, judges and the clerk of the court. Technology Services establishes and maintains information systems. These systems support our employees who provide accurate and timely information to the bankruptcy community.


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office.html -- Revised: 10/04/07
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