General Information and Services of the Chapter 13 Trustee

OUR MISSION

Through our administration of Chapter 13 cases, we assist and support the bankruptcy community, including debtors, creditors, attorneys and the judiciary.

We perform the statutory duties of a bankruptcy trustee, furnish accurate and timely information, and facilitate communication.

• aid in the successful completion of Chapter 13 plans by debtors
• provide accurate and timely repayment to creditors
• enhance the value of bankruptcy administration through quality service and effective use of technology.

We provide quality service which satisfies customer needs in a consistent and dependable manner.

Chapter 13 Explained

Chapter 13 of the Bankruptcy Code provides a set of tools for individuals with regular income to repay their debts, using future income to fund a
plan approved by a bankruptcy judge.

The Chapter 13 Trustee

Marilyn O. Marshall is appointed as standing trustee and supervised by the U.S. Trustee Program, which is part of the U.S. Department of Justice. Marilyn O. Marshall is one of three standing trustees appointed to administer all the Chapter 13 cases initiated in this region of Illinois. The trustee offices are private businesses funded by administrative fees taken on the money disbursed to creditors on behalf of debtors filing Chapter 13 cases.

Overview of a Chapter 13 Bankruptcy Case

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OUR SERVICES

Confirmation Process

The mission of our office is to serve the bankruptcy community, including debtors, creditors, attorneys, judges and the clerk of the court. The Confirmation Process supports the bankruptcy community by performing the statutory duties of a bankruptcy trustee, aiding in the successful completion of chapter 13 plans by debtors and by enhancing the value of bankruptcy administration through quality service.

The confirmation process includes:

• §341 Process
  As required by §341 of the Bankruptcy Code, we conduct the meeting of creditors. The meeting is an opportunity for the trustee and any interested creditors to review the plan and petition and to ask the debtor appropriate questions. Click here for §341 Meeting Structure and Questions.
  
  
• Confirmation Call
  We work with each of the four judge's staff to prepare an efficient, weekly court call. We assist the staff attorney in the court room, and process orders entered by the judge.


• Motions and Notices
  Pursuant to the U.S.Bankruptcy Code and Rules, we set the following:
  

  (1)	Original §341 meeting dates
  (2)	Original confirmation hearing dates
  (3)	Motions to dismiss for failure to:	(a) Make payments
  		(b) File documents
  		(c) Confirm the case

Financial Administration

Disbursement Process

The focus of the disbursement process is providing accurate and timely repayment to creditors under the guidelines established by the bankruptcy code and the U. S. Trustee program. Our office disburses funds to creditors on the third Friday of each month. Creditors can find out about receiving their payments via Electronic Fund Transfer.

Plan Administration

• capturing data from claims, cash receipts, petitions, schedules and plans
• customer service
• closing cases
• communicating with bankruptcy court staff

Internal Operations

• accounts payable
• payroll
• purchasing
• equipment maintenance and training

Budget and Audit

The focus of the budget and audit processes is meeting the guidelines established by the U. S. Trustee program. Internal audit controls are established and maintained in order to preserve the accuracy and integrity of our financial data.

Customer Services

The mission of our office is to serve the bankruptcy community-debtors, creditors, attorneys and the judges and staff of the Bankruptcy Court. Our organization's success depends on quality customer service, which is everyone's responsibility.

Quality customer service satisfies customer needs in a consistent and dependable manner. It is the customer's perception of how good the service is that counts. The measurement is customer satisfaction.

• Completing Your Chapter 13
  
• Obtaining Credit Approval
  
• Where To Send Your Chapter 13 Payment
  
• Paying Chapter 13 Through Payroll Deduction
  
• Sample documents to download
  
• Check Copy Request Email requests for copies of creditor checks to ccrequest@chi13.com.

Technology Services

The mission of our office is to serve the bankruptcy community, including debtors, creditors, attorneys, judges and the clerk of the court. Technology Services establishes and maintains information systems. These systems support our employees who provide accurate and timely information to the bankruptcy community.